Ernest The Grey Rabbit

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If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have  30 (change this)  calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

ALL DELIVERY COST WILL BE ADDED TO THE FINAL PRICE OF THE PRODUCT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund

If you have any questions on how to return your item to us, contact us. At info@ragnmuffin.com 

I am just one person making my own toys/ornaments/decorations by hand, so production time can be quite lengthy. Normally I would say expect one clothed animal to take approximately 5-7 working days to make, the other products 2-4 days. Several orders at once could mean an extended waiting time, so please bare that in mind when ordering so you are not disappointed. In addition to the cost of your purchase, I will add delivery costs, which you will be informed of when placing your order and which will vary depending on where you live in the world. Please feel free to email me should you need more information before ordering. Thank you for your consideration.